9r999 Privacy Policy

9r999 operates the online gaming platform accessible at https://9r999.pro. This Privacy Policy explains how 9r999 collects, processes, stores, and protects the personal data of all players who register or interact with the platform, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. 9r999 is committed to handling all personal data responsibly and with full transparency.

9r999 processes personal data only where there is a lawful basis to do so — namely: performance of a contract (your gaming account), compliance with legal obligations (anti-money laundering, KYC), legitimate interests (platform security, fraud prevention), and where you have given explicit consent (marketing communications). You may withdraw consent for marketing at any time without affecting the lawfulness of processing already carried out.

9r999 collects personal information in four main categories. We collect only the minimum data necessary to provide you with a safe, compliant, and enjoyable gaming experience on the platform.

9r999 uses your personal information strictly for the purposes described below. We do not use your data for any purpose that has not been disclosed to you in this policy. The following are the specific purposes for which your information is processed:

• To create, maintain, and manage your 9r999 gaming account, including processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• To verify your identity and age (21+) as required under KYC obligations, and to comply with applicable anti-money laundering requirements.
• To monitor gaming activity for the detection of problem gambling patterns and to provide responsible gaming alerts, deposit limits, and self-exclusion tools.
• To send transactional notifications relating to your account activity, including deposit confirmations, withdrawal processing updates, and security alerts.
• To investigate and resolve disputes relating to bets, game outcomes, bonus claims, or financial transactions where you have contacted 9r999 support.
• To send promotional communications, bonus offers, and platform updates — but only where you have opted in to receive such communications, and only to your registered email or mobile number.

Before any withdrawal is processed, 9r999 requires players to complete identity verification (KYC). Accepted documents include a Bangladesh National ID Card (NID), a valid Bangladesh Passport, or a Bangladesh Birth Registration Certificate. Where required, 9r999 may also request a photograph of the bKash or Nagad mobile wallet account screen confirming the account is registered in the player's own name. All submitted KYC documents are stored using industry-standard encryption and are accessible only to authorised 9r999 compliance personnel.

KYC documents are used solely for the purpose of identity verification and age confirmation. They are never shared with third-party marketing partners, data analytics providers, or any entity not directly involved in regulatory compliance. If a KYC check cannot be completed due to document quality issues, 9r999 support will guide you through the resubmission process. Players who do not complete KYC within 30 days of a withdrawal request will have that request declined pending verification.

The following categories of third parties may receive limited personal data from 9r999 solely as necessary to deliver their contracted service:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposit or withdrawal. They operate under their own privacy policies and applicable Bangladesh financial regulations.
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt receive session identifiers and bet data to serve game content. They do not receive your full name, NID details, or payment wallet numbers.
• Fraud prevention and security services: 9r999 uses third-party fraud detection tools that may receive device fingerprint, IP address, and session data to identify suspicious activity patterns. These providers operate under strict data processing agreements.
• Regulatory and law enforcement authorities: Where 9r999 is required by applicable law to disclose information — including in response to anti-money laundering investigations — it will do so. Players will not be notified of such disclosures where notification is itself prohibited by law.

9r999 uses cookies and similar tracking technologies (local storage, session tokens) to operate the platform correctly and to improve the player experience. Strictly necessary cookies — those required for the platform to function, including session authentication cookies that keep you logged in during a gaming session — are enabled by default and cannot be disabled without affecting platform functionality.

Performance and analytics cookies collect anonymised data about how players navigate the 9r999 platform — such as which pages are visited most frequently and where errors occur. This data helps 9r999 improve the platform for all Bangladesh players. These cookies do not collect personally identifiable information. Marketing cookies, where used, are only activated where you have given explicit consent. You may manage your cookie preferences at any time through your device browser settings.

9r999 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply: Registration and identity data is retained for the duration of your active account plus five years after account closure. Financial transaction records are retained for a minimum of seven years from the date of each transaction, as required under applicable financial regulations. Gaming activity logs are retained for five years from the date of each session. KYC documents are retained for five years after account closure or the completion of the last verified transaction, whichever is later.

When your data is no longer required for any lawful purpose, 9r999 will securely delete or anonymise it so it can no longer be linked to you as an individual. If you close your 9r999 account, your data will be placed in a restricted access state for the applicable retention period and then permanently deleted. You may request confirmation of when your data is scheduled for deletion by contacting 9r999 support.

As a registered player on the 9r999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact 9r999 support. We will respond to all data rights requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data 9r999 holds about you, free of charge, once per calendar year.
• Right to rectification: If any personal data 9r999 holds about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 9r999's legal retention obligations.
• Right to object to marketing: You may withdraw your consent to receive promotional communications at any time by contacting 9r999 support or by using the unsubscribe link in any marketing email.
• Right to data portability: You may request that 9r999 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

To exercise any of the above rights, contact 9r999 support at [email protected]. Please include your registered mobile number and full name so we can locate your account securely. 9r999 may ask you to verify your identity before processing certain data rights requests to protect your account against unauthorised access.

9r999 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. All data transmitted between your device and the 9r999 platform is protected by SSL (Secure Sockets Layer) encryption. Sensitive data at rest, including KYC documents and financial records, is stored using AES-256 encryption on access-controlled servers. Access to personal data within 9r999 is restricted on a need-to-know basis to authorised personnel only. All staff with access to personal data receive regular data security and privacy training.

While 9r999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. If you believe your 9r999 account has been compromised, please contact support immediately at [email protected]. In the event of a personal data breach that poses a risk to your rights, 9r999 will notify affected players without undue delay and will take all appropriate steps to contain and remediate the breach.

If 9r999 becomes aware that personal data has been collected from a player who is under 21 years of age, that account will be suspended immediately and all associated personal data will be deleted within 72 hours, subject only to any legal obligation to retain evidence of the underage access. Parents or guardians who believe a minor has registered with 9r999 should contact [email protected] immediately. 9r999 will investigate all such reports promptly and take appropriate action without delay.

9r999 reserves the right to update this Privacy Policy at any time. When material changes are made — changes that affect how your data is collected, used, or your rights as a data subject — 9r999 will notify you by posting a prominent notice on the platform and, where possible, by sending a notification to your registered email address or mobile number at least 7 days before the change takes effect.

The date at the top of this policy marked "Last updated" indicates when the current version took effect. Your continued use of the 9r999 platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact 9r999 support to request account closure and deletion of your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 9r999 has handled your personal information, please contact the 9r999 support team. Our team is available 24/7 and can assist players from all regions of Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Email: [email protected]